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As much as we work hard to ensure we provide the most comprehensive documents to you at lightning speed, sometimes things don’t go to plan!
Due to the complexities of internet speed, NBN, file sizes, and data restrictions, the assembly time estimates we give for documents may vary depending on an individual client’s hardware, software, browser, data capacity, internet speed and so forth. We do our absolute best to ensure that everything on our end is at the forefront of industry standards and practices, and regularly consult and review our internal document engines and connections to ensure we are delivering documents the LightYear Docs way!
If you are experiencing greatly varied document assembly times (estimates are found under FAQ section of each template) or timeouts, kindly use the troubleshooting guide below which may assist in speeding things up:
- Ensure computer operating system is up to date (this may including shutting down your computer system regularly)
- Ensure browser is up to date
- Ensure browser is not ‘overcrowded’: close unnecessary tabs, bookmark sites and close them, organise windows etc.
- Ensure Document Folder in the Document Wizard is cleaned and maintained regularly: we find that clients with many unassembled or ‘In Progress’ documents and folders tend to have slower processing time. This may include downloading completed documents and then deleting from the system.
- Check your internet/Wi-Fi speed and connection- congested networks do not operate at full efficiency.
If you have attempted these tips and your document engine is still slow, kindly reach out to our Support Team via the Surge App and we will be happy to assist you.
Please be advised this is general information only, and is not to be taken as legal advice. If you would like more information, or have a legal query, please contact Abbott & Mourly directly.
Reviewed: 17/01/2024